baji bagh Privacy Policy

This Privacy Policy applies to all services provided through the bajibagh.cam website. It covers website browsing, account creation, gaming activity, financial transactions, and customer service communications.

This same Policy applies equally to users who access services through the baji bagh Android and iOS mobile applications. The standard for protecting personal information remains unchanged regardless of the platform used.

This Policy does not apply to pages accessed through links to third-party websites or service providers. Those pages have their own privacy policies, and baji bagh takes no responsibility for them.

2.1 Personal Identity Information

The following information is collected directly from you at the time of account registration:

• Full name (as per National ID card)
• Date of birth (for age verification)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• Current address

2.2 Financial Information

During deposit and withdrawal processes, we record transaction-related information. This includes details of the amount, time, and method of transactions completed via bKash, Nagad, Rocket, Upay, or bank transfer. Where mobile wallet numbers or bank account details are collected, they are stored securely.

2.3 Gaming and Activity Information

Your gaming history, betting patterns, session duration, and bonus claim records on the platform are stored automatically. This information is used to improve your experience and ensure responsible gaming.

2.4 Device and Technical Information

Your device type, operating system, browser type, IP address, and approximate geographic location are logged automatically.

baji bagh collects information in several ways. Each method has a specific and defined purpose:

• Directly provided information: Information you provide yourself when filling in registration forms, contacting customer service, or going through identity verification.
• Automatic collection: Technical information collected through cookies, web beacons, and log files while you use the site.
• Payment processors: Confirmation and transaction information received from authorised payment service providers to complete financial transactions.
• Identity verification services: Information collected through legitimate third-party verification services during the KYC process.
• Customer service channels: Information provided during 24/7 live chat and email communications.

Collected information is used only for the purposes listed below:

• Creating, managing, and securing accounts
• Processing and verifying financial transactions
• Meeting applicable legal obligations and preventing fraud
• Presenting services and offers based on user preferences
• Technical improvement of the platform and enhancement of service quality
• Analysing usage patterns to ensure responsible gaming — to learn more, visit our Responsible Gaming page
• Providing customer service support and resolving complaints
• Promotional communications — only with your consent

5.1 Retention Period

Personal information is retained for as long as your account is active and, after account closure, for a defined period to meet legal requirements. Financial transaction records are kept for the period required by applicable regulations.

5.2 Technical Security Measures

baji bagh uses industry-standard technologies to protect your information:

• SSL encryption — all data transmissions are encrypted
• Firewall and intrusion detection systems
• Additional encryption layers for sensitive information
• Regular security audits and vulnerability testing
• Restricted access — only authorised staff can access specific information

5.3 User Responsibilities

The security of your account partly depends on you as well. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity on your account, contact our customer service immediately.

baji bagh may share information with third parties in the following limited circumstances:

• Payment service providers: Financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment processors.
• Identity verification services: Information necessary to complete the KYC process is shared with authorised verification service providers.
• Technical support providers: Software and infrastructure service providers that assist in operating the platform work under contractual confidentiality obligations.
• Legal requirements: Information may be provided when required by a court order, regulatory authority directive, or applicable law.
• Fraud prevention: To assist relevant authorities when any unlawful activity is detected.

Game software providers (such as Evolution, Pragmatic Play, JILI, PG Soft) can access only the minimum information required to run gaming sessions — not personal identity or financial details.

7.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. baji bagh uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions, verifying security tokens, and ensuring the core functionality of the platform.
• Functional cookies: Remembering your language preference, game settings, and previous visit information.
• Analytics cookies: Understanding site usage patterns and collecting anonymous statistics for service improvement.

7.2 Managing Cookies

You can block or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

As a baji bagh user, you have the following rights regarding your personal information:

• Right of access: You may ask to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to restrict processing: You may ask us to stop using your information for specific purposes.
• Right to portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: You may opt out of marketing communications at any time.

To exercise these rights, please contact our customer service. You may also visit our FAQ page for answers to common questions.

baji bagh strictly does not provide any services to persons under the age of 21. Age is verified at the time of registration, and proof of age may be requested during the account verification process.

If we are informed that a minor has mistakenly created an account, we will immediately close the account and delete all associated information. Protection of minors is central to our responsible service.

We ask parents and guardians — monitor your child's device usage and speak openly with them about online gaming.

baji bagh reserves the right to review and update this Privacy Policy from time to time. If any significant changes are made, users will be notified via their registered email or through the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated policy. We therefore recommend reviewing this page regularly. If you have any questions about changes to this policy, you can get assistance through the contact details on our About Us page.

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact our customer service team. We are available in both Bengali and English, 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Instant support is available through the chat button at the bottom of any page on the site.

We aim to respond to personal data protection requests within 30 business days of receipt. For complex requests, additional time may be needed, and we will inform you of this.